1. Order Processing & Fulfillment: Orders are processed within 1 - 2 business days.

Orders placed on weekends or holidays will ship the next business day.

2. Shipping Methods: CTOS Wholesale LLC offers the following shipping options:

• Pay Upon Pickup
• Standard Shipping
• USPS Remote Delivery (AK, HI, PR, VI,MP, Guam)
• Freight (LTL for large orders)

3. Shipping Hours & Cut-Off Times:

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM CST

Holidays: No shipping on major U.S. holidays

Cut-Off Time: Orders must be paid and submitted before 12:30 PM CST for same-day processing

4. Risk of Loss & Shipping Responsibility: CTOS Wholesale LLC is not liable for:

• Carrier delays or errors
• Shipments lost in transit
• Incorrect addresses or third-party redirects

Risk of loss passes to the buyer once shipment is handed to the carrier.

5. Shipping Claims & Inspection:

All shipments must be inspected within 1 - 2 business days of delivery. Claims for damage, shortage, or incorrect items must be submitted within this window.

• Glassware/freight damage: must be reported within 1 - 2 business days

Include: order number, photos, and description in claim to support@cbdtostore.com

6. Freight Deliveries:

Inspect: before signing the Bill of Lading (BOL)

If damage exists: note: “box damaged – pending inspection”

Submit claim: with photos and signed BOL within 1 - 2 Business days