Please note that all sales of CBD products are final. Returns are only accepted in the event of a manufacturer defect.

Defective products may be returned within 30 calendar days of delivery under following guidelines:

• Must be authorized in advance
• Must be shipped within 7 calendar days of RMA approval
• Include all original packaging and inserts
• Any unauthorized, late, or incomplete returns may be rejected
• CTOS Wholesale LLC may discard or return ineligible items at sender’s expense
• All returns will be Inspected prior to credit or replacement approval

1. Returns, Warranty & Defective Products

CBD & Consumable Products – Final Sale:

Non-returnable items include:

• CBD oils, tinctures, gummies, and topicals
• E-liquids with CBD
• Cartridges, disposables, pods
• Coils, drip tips, clearance/promotional items

Hardware Returns – Manufacturer Defects Only:

• Must be authorized
• Return must be received within 7 days of RMA
• Defects must be reported within 30 days of delivery Include all original packaging and inserts

Resolution:

• Store credit or
• Replacement, if available

No cash or card refunds under any circumstances.

Need to Return an Item?

Click Here for Instructions to Return an Item

Returns Department Contact:
Office: (630) 570-0069 ext. 5
Email: returns@cbdtostore.com

Returns Department Hours: Monday–Friday: 9:00 AM – 7:00 PM CST